Writing & Ideas

Thinking in public

Essays and reflections on systems thinking, building ventures, and navigating complexity. Long-form ideas developed through years of practice.

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LinkedInJun 30, 2026

Healthcare Has A Retention Problem Disguised As An Acquisition Problem

Few industries invest more heavily in acquiring customers than retail. Few industries invest more heavily in acquiring patients than healthcare. Yet the two sectors often differ in what happens after acquisition.

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